Returns Information

For peace of mind, and should you need to return any items, then please see the retailers information below.

Ariat Returns and Warranties

Returns Process

Extended Holiday Returns

To help make your festive season shopping a little easier, we want you to buy with confidence knowing that items purchased online between 1st November 2025 and 31st December 2025, can be returned to us up until the 31st January 2026.

Please follow our normal returns process to return any unwanted gifts to us for a full refund.

Request a return:

You must obtain and print a return label by accessing our returns portal and following the on screen steps. If you do not have access to a printer, please create your label and then contact us at customer.care@ariat.com and we can print the label for you and post it to your address.

Using a non-authorised third party to return an item to us can result in delays to us receiving your return and in you receiving your refund. We are not obligated to cover the cost of your return if you do not use one of our authorised partners and pre-paid labels. Please ensure that you select all of the items from the order that you wish to return. Please request an individual label for each order you wish to return and do not return multiple orders in one box.

Unfortunately, we cannot accommodate exchanges at this time so a new order will be required. Please note that customs charges are not refundable in case of a return.

Send it back:

Place all of the items you wish to return into the original packaging with the swing tags attached, re-seal the box and affix the printed returns label onto the box before taking it to your local service point. You will find the courier used for your return on your returns label. Please use the links below to find your respective local service points.

Please note that if you need to return your items in more than 1 box, select the items to be included in the first return box, and generate a corresponding return label. Once that’s done, repeat the process for the remaining items in the second return box and create a separate return label.

DPD

DHL

FASTWAY

Make sure to keep a receipt as your proof of return until you receive your refund from us. If you are outside of the EU and are returning using the DHL prepaid label, you will also need to provide a commercial invoice. For your convenience, a copy of this can be found here.

InPost Locker:

We are pleased to offer convenient InPost Locker returns as one of our return options. When choosing this option in our returns portal, please make sure you check the available locker size before you drop your parcel off. Further information can be found here.

Please note, the largest InPost locker can fit parcels that are up to 41cm x 38 cm x 64cm. If you are returning one of our tall boots, they might not fit this space. Please use our standard courier options in those instances. If you have already created an InPost return through our returns portal and need to change this to a courier one, please contact us at customer.care@ariat.com.

QR code validity for InPost returns:

•    QR Code for returns: Valid for 7 days from when you register your return. 
•    Printed label for drop-off: Valid for 5 days from the date the order was paid. 
•    If the code or label expires, you may need to contact the InPost customer service to request a new one.

*Items worn purely to see if they fit are considered unworn. In the unlikely event that a returned item arrives with us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights.

Processing your refund:

Please allow up to 14 working days from receipt by us for your funds to be back with you. A working day is any day other than a UK weekend or bank holiday. These refund times are dictated by the payment provider and are outside our control. Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. Unfortunately, we cannot accommodate exchanges at this time so a new order will be required. The cost of standard postage will be refunded alongside your return total if you return an item. We do not offer refunds for the additional express charge. If you selected express delivery and return your order, you will receive a refund for the cost of standard postage. For the Isle of Man, Saudi Arabi, South Africa and UAE postage is not refunded.

Items purchased from our retailers:

If you have purchased items from one of our retailers (whether online or in store) and would like an exchange or refund, you will need to check the returns policy of the retailer you bought the item from and deal with them directly. Our customer care team is always available to you for general enquiries but we would not be able to accept a return or exchange an item bought from one of our retailers. Equally, any purchases for products on www.ariat.com cannot be returned to your local retailer.

 
 

DeNiroBootCo Returns and Warranties

Right of withdrawal 

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section. 

Who the right of withdrawal applies to 

The right of withdrawal is a right designed for European Consumers in the case of distance contracts (because the User is not able to see or try the Products before closing the contract). Withdrawal from the contract terminates the obligation of the contracting parties to perform the contract. 

On this Website the right of withdrawal applies to all Users. 

Unless any exception mentioned below applies, if any, Users have a right to withdraw from the contract within the specified period applicable to their case, for any reason and without justification. 

Exercising the right of withdrawal 

To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract. 

To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires. 

When does the withdrawal period expire? 

Regarding the purchase of goods,the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods. 

Regarding the purchase of several goods ordered togetherbut delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece. 

Effects of withdrawal 

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery; however, cost arising from the delivery, will remain the responsibility of the User.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement. 

…on the purchase of physical goods 

Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract. 

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest. 

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning. 

The costs of returning the goods are borne by the User. 

Exceptions from the right of withdrawal 

The right of withdrawal does not apply to contracts: 

for the supply of goods made to the consumer’s specifications or otherwise clearly personalized;

Legal guarantee of conformity for goods 

DeNiroBootCo products are guaranteed for 90 days from the date of purchase. This guaranty is valid for the sale of new boots and products made directly by the company and through our authorized Resellers. The products are guaranteed against manufacturing defects for materiai and workmanship. Damage to the products due to improper use, sunlight exposure, adverse weather conditions, chemical applications, and abrasions, tears or rubbing are not considered manufacturing defects and will not be covered by the guaranty. Any unauthorized repair work resulting in damage to the products will also not be covered by the guaranty. To claim service during the warranty period, customers must provide proof of purchase in the form of an invoice or receipt. Warranty claims should be submitted to our Customer Care. After the warranty period ends, DeNiroBootCo will continue to assist with repairs and modifications. The cost of repairs outside the warranty period will be calculated upon receipt of the request to Customer Care with photos and detailed description. Customers will receive a complete estimate covering materials, labor and any shipping costs.

Mountain Horse Returns

How do I send merchandise back?

If you wish to return merchandise several options are available to you.

  • Please note that merchandise should principally be sent back to the address from where the merchandise was delivered to you .
  • Return Service via e-shop-direct.com
    • On our homepage there is a process permitting you to rapidly and comfortably handle the return of merchandise. Here you get to the Returns processing.
    • You may also call the customer service so that we can assist you in getting your returns on their way:
      • +49 (0)8158 / 454 38 62
    • Call Back Service: We will gladly call you. Click the following link and we will call you back: Return request
  • If you have a complaint please directly contact the specialised merchant who delivered the merchandise to you. To find out from which specialised merchant you received the merchandise please log in on e-shop-direct.com and go to the completed orders. There you will find the contact data of the specialised merchant who delivered the merchandise and also provides the service for this merchandise. On principle, any authorised specialised merchant for the brand you wish to make a complaint about will offer the service locally. However, you have no legal claim to this end. Your claim only exists towards the provider, respectively. In our case, that is us in cooperation with the respective specialist merchant who handled the delivery. Here you can log in and view your order history: Customer login

Money and return

  • If you wish to withdraw from the purchase agreement within the legal deadline (comp. Cancellation Policy) or within 21 days you will get your purchase price back without delay after the receipt of the returned merchandise.

Where am I to return the merchandise to

  • All deliveries of goods have to be sent back to the address from where the merchandise was sent to you . Usually that will be the specialised merchant who delivered the merchandise. To find out which specialised merchant served you please log in to your customer account and go to the order history. There you will find all of the data. Returns can be handled fast and comfortably by following the return process. Here you can proceed to Customer login.

Right to return within 21 days

  • The customer may, in addition and irrespective of the statutory right of withdrawal, return the entire merchandise or individual items by return delivery to the supplier commissioned with the delivery of the merchandise within the period from the 15th to the 21st day after receipt. The precondition is that the respective items are unused and undamaged. Shrink wrapped or sealed merchandise can only be returend if the plastic wrapping or the seal is undamaged. There is, further, no right to return merchandise manufactured according to the customer’s specifications or customised for the customer’s individual requirements or not suitable for return due to its properties.
  • The return of the merchandise to our supplier will be at the expense and at the risk of the customer. The customer will be informed about the name and address of the supplier upon concluson of the agreement at the latest. The customer may use our Online Return Service for the return delivery.
  • If the customer makes use of the right to return according to No. IV.1 of the present GTC we will return the purchase price already paid for the returned merchandise to the customer. Shipping costs paid by the customer will not be refunded.
  • The above conditions do not affect the customers’ statutory rights, particularly their right of withdrawal according to No. III of the present GTC as well as, possibly, claims for defects.

Fairfax & Favor Returns

For a comprehensive summary, please follow this link https://www.fairfaxandfavor.com/pages/delivery-and-returns

Parlanti Returns

Right of withdrawal.
If the Customer is a consumer (viz. a natural person who purchases the goods for purposes that do not relate to his own professional activity, or rather he does not make the purchase specifying, in the order form to Stivaleria Parlanti s.r.l., a VAT No. reference) then in accordance with article 5 of Decree Law 185/1999 he is entitled to withdraw from the purchase contract for any reason whatsoever without the need to give explanations and without any penalty without prejudice to what is specified at following point.

The Customer, to exercise this right, must send Stivaleria Parlanti s.r.l. a written notice of this intention within 14 days of date of receipt of the goods. This notice must be sent by registered letter with return receipt addressed to:

Stivaleria Parlanti s.r.l. (operative headquarters),Strada Galli 13, 00010 Villa Adriana,Tivoli (Roma), Italia

or by telegram or e-mail again sent within the aforementioned term of 14 days and followed up by confirmation by registered letter with return receipt, sent absolutely within the following 48 hours. Once the above-mentioned withdrawal notice has been received the Stivaleria Parlanti s.r.l. Customer Service shall promptly give the Customer instructions for return of the goods which must be received by Stivaleria Parlanti s.r.l. within 10 days of the date of authorization.

The right of withdrawal is in any case subject to the following conditions:

  • the right shall apply only for the entire purchased product;
  • the goods purchased must be whole and returned in their original package, complete in all their parts (including packaging and documentation (if any), etc…);
  • in no case shall labels or adhesive tapes be applied directly onto the original product package;
  • shipping charges for return of the goods are to be charged to the Customer;
  • shipment, until certification that receipt by our warehouse has taken place, is under the entire responsibility of the Customer.

If the goods are damaged during transportation Stivaleria Parlanti s.r.l. shall notify the Customer thereof (within the 5th day of receipt of the goods at its own warehouses) so as to permit the Customer to promptly give notice to the carrier he selected and obtain refund of the value of the goods (if insured). In this case the product will be made available to the Customer for return, simultaneously cancelling the request for withdrawal. Stivaleria Parlanti s.r.l. in no way answers for damages or theft/loss of goods returned by uninsured shipments. When the product arrives (at the warehouse), it will be inspected to evaluate any damages or tampering not caused by shipment. Whenever the original packaging and/or packing are damaged, Stivaleria Parlanti s.r.l. shall deduct a percentage from the refund, in any case not greater than 10% of the value of the refund, as compensation for restoration costs.

Except for any charges for restoring damages caused to the original packing, Stivaleria Parlanti s.r.l. shall refund the Customer the full amount that has already been paid, with the exclusion of shipping charges, within 14 days of return of the goods, doing so by Bank Transfer. In this latter case the Customer must promptly provide his bank data in order to obtain refund (ABI – CAB Codes – Current Account of the addressee of the invoice), Stivaleria Parlanti s.r.l. will refund to the customer all the amount except for the freight charges within 14 days after receipt of the returned material.

Right of withdrawal is totally cancelled, due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents), in all those cases where Stivaleria Parlanti s.r.l. ascertains that:

  • the original internal packing and/or external packaging are missing;
  • accessory product components are missing (accessories, parts, …);
  • the product is damaged for causes other than its transport.

When the right of withdrawal is cancelled Stivaleria Parlanti s.r.l. shall return the purchased goods to the Customer, charging him for shipping charges.

Claims.
All claims must be addressed to:
Stivaleria Parlanti s.r.l., Strada Galli 13, 00010 Villa Adriana, Tivoli (Roma), Italia.

EGO7 Warranty

EGO7 have strict quality checks in order to guarantee our products are free of defects in materials and workmanship. EGO7 firmly stands behind his products and remains at your disposal for any further information you might require: info@ego7.it

Our products is fully warranted against manufacturing and material defects, if you believe your EGO7 product suffers from a manufacturer’s defect, please contact as soon as possible your local authorized dealer first for specific guidelines. EGO7 will gladly repair or, in case, decide to replace the item according to availability.

SALE ITEMS OR DISCONTINUED PRODUCTS ARE NOT BE ELIGIBLE FOR RETURNS.

Defective merchandise must undergo verification by an EGO7 Customer Service representative or an authorized EGO7 reseller from whom the product was originally purchased. Normal wear, tear and fit issues are not considered to be manufacturer’s defects and are not covered, nor does damages by improper use or care, accident, modification, insufficient maintenance, use of incompatible care product or unauthorized repair. Superficial alteration such as color, brightness, thickness, stifness etc., caused by normal wear, aging, insufficient maintenance, adverse weather, impact, abrasion, or friction, are not considered manufacturing defects.

The original receipt/proof of purchase is necessary for warranty policy activation. The warranty policy is subject to retailer’s exchange/returns policy. We do require photographs and written descriptions.

This warranty grants you specific legal rights, in accordance with Italian law, article 5 of Law Decree 185/1999. You may have additional rights, which vary from state to state. In any case, EGO7 shall have no obligation or liability with respect to improper or inadequate fit.

IMPORTANT: EGO7 may restrict warranty and customer service of the products to the country where EGO7 Authorized Distributors/stores originally sold the products.

For any further issue please contact our Customer Service team at info@ego7.it  to receive assistance.

Our office hours are from 8 a.m. to 5 p.m, be aware that our head quarter is located in Italy.